Frequently Asked Questions

1) Why is Payroll Assure different?

  •  Our Management team has over 50 years of combined experience
  • 2 of our 3 founding partners are still running day to day operations
  •  We do not oversell. Our sales team focuses on the needs of the client and delivering those solutions. Unlike our competitors, we do not bundle expensive packages that force clients to pay for services that are unnecessary or never used.
  •  We utilize an industry leading platform that has regular updates and improvements – you won’t outgrow this software.
  •  Our firm is a service first company utilizing cutting edge technology. We aren’t your average payroll company – customer service comes first, always.
  •  Our experienced team consists of customer service professionals, with attention to detail and necessity for perfection.  Complete payroll with a smile on your face!
  •  We have maintained a client retention rate of 86% over 9 years – we care about you, your business, and your employees

2) How do you compare to the national firms?

  • When you call, we answer – everytime.  You will be assigned a member of our team we feel best suits you, and build your relationship from there. No random CSRs, no holdlines, no frustration.
  • We are an employee run company – our 2 founding partners are in the office, Monday through Friday, here to problem solve and ensure perfection.  We treat every paycheck like its our own!
  • We encourage you to call, email, and communicate with us ! Have an issue? A question? Want to check in? Call ! Not every problem can be solved immediately, however we will formulate a plan to resolve the issue, and ensure a smooth route going forward.

3) How transparent are you with clients?

  • Very ! Payroll reports are automatically sent to you via email, once your payroll has processed
  • Our Invoice breaks down each service with its charge – so you never question your bill
  • We post our personal cell phone numbers, so you can reach us in and out of office – your are our #1 priority – always
  • We have reviews, good and bad, both on our website and facebook – we will tell you if we are a good fit for your company – and if not, we are happy to help you find another payroll service!